{"id":28,"date":"2020-04-10T18:04:14","date_gmt":"2020-04-10T17:04:14","guid":{"rendered":"http:\/\/ungraded.co.uk\/?page_id=28"},"modified":"2021-04-28T20:24:29","modified_gmt":"2021-04-28T19:24:29","slug":"returns-policy","status":"publish","type":"page","link":"https:\/\/ungraded.co.uk\/returns-policy\/","title":{"rendered":"Returns Policy"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t

Reason for returning items<\/b><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t

Unwanted items<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t

We understand that customers sometimes change their minds about their purchases. For that reason we offer a full refund within 30 days of delivery as long as the item remains unopened in the original packaging.<\/p>\n

In line with your statutory rights for online purchases, any unwanted item can be returned to us within 14 days of delivery provided it remains in an unused condition. During this period, the item can be opened and inspected however must be returned unused in the original packaging, in \u201clike new\u201d condition in order to qualify for a full refund.<\/p>\n

Please note that shipping costs may not be refunded for unwanted items.<\/p>\n

We recommend that you return your items using a tracked service and get proof of postage as we cannot be responsible for returns that do not reach us.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t

Faulty or damaged items<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t

In the event you receive a faulty or damaged item you can return it back to us for a refund, repair or replacement.<\/p>\n

We will cover the shipping costs and cost to return the item to us. Please email us at info@ungraded.co.uk and we will provide you with a returns label. Instructions on how to get this back to us is included below under How To Return An Item.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t

How to return an item<\/b><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t

* If the item(s) to be returned is\/are either faulty or damaged, or incorrect, please get in touch via email at info@ungraded.co.uk so we can send you a returns postage label.<\/p>\n

    \n
  1. Please include a note with your order number outlining your desired outcome. If the item is faulty please be as descriptive of the fault as possible.

    <\/li>\n
  2. Package the item(s) as securely as possible using the original packaging where possible. Please ensure the product is well protected to avoid any damage in transit.

    \n

    Return Address:<\/strong>
    Ungraded
    31 Childwall Mount Road
    Liverpool
    L16 7PJ
    <\/strong><\/p>\n<\/li>\n

  3. Sending the items to us:

    \n
      \n
    • Unwanted Items
      <\/strong>We recommend that you return your items using a tracked service and get proof of postage as we cannot be responsible for returns that do not reach us.

      <\/li>\n
    • Faulty or Damaged and Incorrect Items
      <\/strong>Apply the label provided and take to the location outlined within the returns label instructions.

      <\/li>\n<\/ul>\n<\/li>\n
    • Please allow 5 days from us receiving the item to process the return.<\/li>\n<\/ol>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

      Reason for returning items Unwanted items We understand that customers sometimes change their minds about their purchases. For that reason we offer a full refund within 30 days of delivery as long as the item remains unopened in the original packaging. In line with your statutory rights for online purchases, any unwanted item can be […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"yoast_head":"\nReturns Policy - Ungraded<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ungraded.co.uk\/returns-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns Policy - Ungraded\" \/>\n<meta property=\"og:description\" content=\"Reason for returning items Unwanted items We understand that customers sometimes change their minds about their purchases. For that reason we offer a full refund within 30 days of delivery as long as the item remains unopened in the original packaging. In line with your statutory rights for online purchases, any unwanted item can be […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ungraded.co.uk\/returns-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"Ungraded\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ungradeduk\" \/>\n<meta property=\"article:modified_time\" content=\"2021-04-28T19:24:29+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@ungraded_uk\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ungraded.co.uk\/returns-policy\/\",\"url\":\"https:\/\/ungraded.co.uk\/returns-policy\/\",\"name\":\"Returns Policy - Ungraded\",\"isPartOf\":{\"@id\":\"https:\/\/ungraded.co.uk\/#website\"},\"datePublished\":\"2020-04-10T17:04:14+00:00\",\"dateModified\":\"2021-04-28T19:24:29+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/ungraded.co.uk\/returns-policy\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/ungraded.co.uk\/returns-policy\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/ungraded.co.uk\/returns-policy\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/ungraded.co.uk\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Returns Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/ungraded.co.uk\/#website\",\"url\":\"https:\/\/ungraded.co.uk\/\",\"name\":\"Ungraded - Create your own route\",\"description\":\"Create your own route\",\"publisher\":{\"@id\":\"https:\/\/ungraded.co.uk\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/ungraded.co.uk\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/ungraded.co.uk\/#organization\",\"name\":\"Ungraded\",\"url\":\"https:\/\/ungraded.co.uk\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/ungraded.co.uk\/#\/schema\/logo\/image\/\",\"url\":\"http:\/\/ungraded.co.uk\/wp-content\/uploads\/2020\/05\/Logo-dark-v2.svg\",\"contentUrl\":\"http:\/\/ungraded.co.uk\/wp-content\/uploads\/2020\/05\/Logo-dark-v2.svg\",\"width\":962,\"height\":456,\"caption\":\"Ungraded\"},\"image\":{\"@id\":\"https:\/\/ungraded.co.uk\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.instagram.com\/ungraded_uk\/\",\"https:\/\/www.facebook.com\/ungradeduk\",\"https:\/\/twitter.com\/ungraded_uk\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Returns Policy - Ungraded","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ungraded.co.uk\/returns-policy\/","og_locale":"en_GB","og_type":"article","og_title":"Returns Policy - Ungraded","og_description":"Reason for returning items Unwanted items We understand that customers sometimes change their minds about their purchases. For that reason we offer a full refund within 30 days of delivery as long as the item remains unopened in the original packaging. In line with your statutory rights for online purchases, any unwanted item can be […]","og_url":"https:\/\/ungraded.co.uk\/returns-policy\/","og_site_name":"Ungraded","article_publisher":"https:\/\/www.facebook.com\/ungradeduk","article_modified_time":"2021-04-28T19:24:29+00:00","twitter_card":"summary_large_image","twitter_site":"@ungraded_uk","twitter_misc":{"Estimated reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/ungraded.co.uk\/returns-policy\/","url":"https:\/\/ungraded.co.uk\/returns-policy\/","name":"Returns Policy - Ungraded","isPartOf":{"@id":"https:\/\/ungraded.co.uk\/#website"},"datePublished":"2020-04-10T17:04:14+00:00","dateModified":"2021-04-28T19:24:29+00:00","breadcrumb":{"@id":"https:\/\/ungraded.co.uk\/returns-policy\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ungraded.co.uk\/returns-policy\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/ungraded.co.uk\/returns-policy\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/ungraded.co.uk\/"},{"@type":"ListItem","position":2,"name":"Returns Policy"}]},{"@type":"WebSite","@id":"https:\/\/ungraded.co.uk\/#website","url":"https:\/\/ungraded.co.uk\/","name":"Ungraded - Create your own route","description":"Create your own route","publisher":{"@id":"https:\/\/ungraded.co.uk\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ungraded.co.uk\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/ungraded.co.uk\/#organization","name":"Ungraded","url":"https:\/\/ungraded.co.uk\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/ungraded.co.uk\/#\/schema\/logo\/image\/","url":"http:\/\/ungraded.co.uk\/wp-content\/uploads\/2020\/05\/Logo-dark-v2.svg","contentUrl":"http:\/\/ungraded.co.uk\/wp-content\/uploads\/2020\/05\/Logo-dark-v2.svg","width":962,"height":456,"caption":"Ungraded"},"image":{"@id":"https:\/\/ungraded.co.uk\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.instagram.com\/ungraded_uk\/","https:\/\/www.facebook.com\/ungradeduk","https:\/\/twitter.com\/ungraded_uk"]}]}},"_links":{"self":[{"href":"https:\/\/ungraded.co.uk\/wp-json\/wp\/v2\/pages\/28"}],"collection":[{"href":"https:\/\/ungraded.co.uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ungraded.co.uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ungraded.co.uk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ungraded.co.uk\/wp-json\/wp\/v2\/comments?post=28"}],"version-history":[{"count":0,"href":"https:\/\/ungraded.co.uk\/wp-json\/wp\/v2\/pages\/28\/revisions"}],"wp:attachment":[{"href":"https:\/\/ungraded.co.uk\/wp-json\/wp\/v2\/media?parent=28"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}